Most companies already have a tracking tool. They also have a task assignment sheet. And a WhatsApp group where the real coordination happens. Three systems, none of them talking to each other, and the operations manager still cannot answer the simplest question at 4...
Ten years ago, the best a company could do for field employee tracking was a spreadsheet updated at the end of the day and a manager who called people when the numbers did not add up. Five years ago, basic GPS devices became affordable. Companies could at least see...
There is a specific moment every operations manager knows well. It is 3 PM. A client has called to say their scheduled visit did not happen. You open WhatsApp and scroll back through 200 messages trying to figure out who was assigned to that account and whether they...
The morning call ritual is so common in field operations that most managers do not even question it anymore. Ring the executive. Ask where they are. Note it down. Move on. Repeat this across fifteen people. By the time the round is done, thirty minutes have...
Let us start with a scenario most Indian sales managers will recognise. It is 3:30 pm on a Tuesday. You have a field team of twelve. One of them has not checked in since morning. A key distributor just called saying nobody showed up for the scheduled visit. You open...
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